Refund & Return Policy

House of Saree

At House of Saree, we value your trust and want you to shop with confidence. Our hand-painted sarees are created with a love for art, craftsmanship, and luxury. Please read our Refund & Return Policy carefully before placing your order.

1. Return Eligibility

We accept return requests under the following circumstances:

• The product received is damaged or defective.
• The wrong product has been delivered.
• The product received is significantly different from the product description or images displayed on our website.

Customers must contact us within 48 hours of delivery to report any of the above issues.

2. Non-Returnable Products

Due to the delicate and artistic nature of our hand-painted sarees, we do not accept returns for the following reasons:

• Change of mind after placing an order.
• Minor variations in colour, brushwork, or design resulting from the handcrafted nature of the product.
• Products damaged after delivery due to improper handling or use.
• Sarees that have been used, washed, altered, or damaged by the customer.

This exclusion does not affect any rights available to customers under applicable law.

3. How to Request a Return

To request a return, please contact our customer support team within 48 hours of receiving your order.

Please provide:

• Your order number.
• Clear photographs or an unboxing video showing the issue.
• A brief description of the damage, defect, or incorrect item received.

Our team will review your request and provide instructions for the next steps. Please do not send any product back without return authorisation.

4. Refund Process

Once your return request is approved and the returned product, where required, has been inspected, we will notify you of the refund decision.

Approved refunds will be processed to the original payment method within 7–10 business days after approval. The time taken for the amount to appear in your account may depend on your bank or payment provider.

If a refund is approved for a damaged, defective, or incorrect product, we will communicate any applicable return-shipping arrangements to you.

5. Exchanges

Exchanges are subject to product availability and approval. If an exchange is unavailable for an eligible damaged, defective, or incorrect product, we will offer an appropriate refund or other remedy in accordance with applicable law.

6. Order Cancellations

Cancellation requests must be submitted as soon as possible after placing an order. Orders that have already been dispatched or are being prepared for dispatch may not be eligible for cancellation under our standard cancellation process, subject to applicable consumer rights.

7. Shipping Charges

Original shipping charges and return-shipping charges will be handled according to the reason for the return and applicable law. Customers will be informed of any return-shipping costs before proceeding.

8. Contact Us

For all return, refund, exchange, or cancellation requests, please contact:

Business Name: House of Saree
Email:  officialhouseofdisha@gmail.com     Phone/WhatsApp: +918529093066 +919024773066
Business Address: 44 kacha kamba road, near girls school, ahore distric - jalore (rajasthan) 307029

We aim to respond to customer enquiries as promptly as possible.

Thank you for choosing House of Saree. We appreciate your support for the art of hand-painted sarees.

House of Saree — Art You Wear. Elegance You Feel.