return policy

Return & Refund Policy Template for House of Disha

Brand Name: House of Disha 

Website URL:  www.houseofdisha.com]

At House of Disha, we take pride in crafting high-quality sarees and ethnic wear with love and attention to detail. We want you to be completely satisfied with your purchase. Please read our Return and Refund Policy below carefully.

1. Return Window

Standard Products: We accept return/exchange requests within 7 days [or 14 days] from the date of delivery.

Requests made after this period will unfortunately not be eligible for a return or refund.

2. Eligibility for Returns

To be eligible for a return or exchange:

The item must be unused, unworn, unwashed, and in the same condition as received.

The original tags, labels, packaging, and safety seals must remain intact.

Non-Returnable Items:

Custom-made, tailor-made, or hand-painted customized sarees (e.g., custom sizes or personalized artwork).

Products purchased during clearance or final sale events (unless damaged/defective upon delivery).

Blouses that have been altered or stitched as per custom measurements.

3. How to Initiate a Return

  1. Email our support team at  officialhouseofdisha@gmail.com or WhatsApp us at [+91 8529093066 +91 9024773066] within the return window.

  2. Provide your Order ID, a brief reason for the return, and clear photos/videos of the product (especially if claiming damage or defect). 

  3. Once approved, our team will share return instructions or schedule a reverse pickup where available.

4. Return Shipping Costs

Defective, Damaged, or Incorrect Item Received: House of Disha covers 100% of the return shipping costs.

Change of Mind / Customer Preference: The customer is responsible for paying return shipping costs, or a standard return shipping fee of ₹[150] will be deducted from the refund amount.

5. Refund Process & Timelines

Inspection: Once we receive and inspect your returned saree, we will send an email/message to notify you of the approval or rejection of your refund.

Approved Refunds:

Prepaid Orders: Refunds will be credited back to your original payment method (Credit/Debit Card, UPI, Net Banking) within 5 to 7 business days after inspection.

Cash on Delivery (COD) Orders: Refunds will be transferred via UPI or Direct Bank Transfer within 5 to 7 business days once bank details are provided.Original Shipping Charges: Non-refundable unless the item was sent damaged or incorrect.

6. Exchanges

Exchanges are permitted for defective products, sizing issues, or damaged goods.

If you wish to exchange a saree for a different design, subject to stock availability, any price difference will be collected or credited accordingly.

7. Cancellations

Orders can be canceled within 12 hours of placement or before dispatch (whichever is earlier) for a full refund.

Once shipped, the order cannot be canceled and must follow the standard return process.

8. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us:

Email:  officialhouseofdisha@gmail.com

Phone / WhatsApp: 8529093066/9024773066

Business Address: 44 kaccha kamba road near girl school
ahore ,
jalore (rajasthan)
307027

Operating Hours: 24/7 days